Customer Service

 

 

 

Shipping  & Delivery

S H I P P I N G    &    D E L I V E R Y-  

We will supply the products in the address indicated in your order confirmation. We be aware that the frames and lenses of the photographs can differ from the real ones. Your ability to refund your order is subject to our return and refund policy.

 

Delivery of Products -

The delivery of your glasses can take up to 15 working days from the date of receipt of payment, but may extend to 20 working days due to the work involved in the creation of special lenses.

Opticalab makes the biggest effort to deliver your frames according to the estimated but delivery times can vary due to changes in supply or circumstances beyond our control. If your frames have not arrived after the estimated delivery date, please contact us.

Unless otherwise agreed by us, we will deliver your glasses at the address indicated in the order confirmation. If no one is available to pick up the packet, we will leave a notification so you can pick up your new glasses at the local post office.

Title and risk of loss of our products becomes to the client from the time of delivery of the order.

Customs and Duties

Customs duties are the responsibility of the customer. Note that some customs offices may charge a handling fee.

 

Privacy & Security

 

P R I V A C  Y    &    S E C U R I T Y  - 

Legal Notice -

Privacy Policy. -

In Opticalab are committed to protecting your privacy and do everything in our power to enjoy a secure shopping and total garantía.A Here we detail how we store, use and protect your information. If you have any questions regarding our privacy policy please contact us.

 

Secure access Opticalab. -

Opticalab assign you an user ID, account name and password for you to access and use certain sections of our website.

Each time you use a password or user id you will be authorizing and accessing'll use this site subject to our "Terms".

Opticalab has no obligation to investigate the authorization or source of any access to or use of the Website. You are solely responsible for all access and use of the Website by any person using your password or user including, without limitation, all communications and transmissions and obligations (including without limitation financial obligations) incurred by the use of such access. You are solely responsible for protecting the security and confidentiality of the password and ID that you have been assigned.

In the case of detecting unauthorized use of your password or identification or any other violation or threat of violation of security of this website you should notify us immediately.

 

Returns  & Refounds

 

R E T U R N S -

They are not what I need, what do I do?

For us it is essential that, once you get your glasses, you are satisfied with our product you received.If you receive a product in bad conditions, our priority is to ensure a return as quickly and effectively as possible. You can find us by phone, skype or e-mail and let us know what is the problem and the choice that you prefer, that is, if you want:

 

  • one re-make

  • a new pair

  • a refund.

     

If replacement is because your prescription is wrong, we just charge a lens replacement rate (the cost of the lenses). Remember that you will have 30 days to return the glasses . All returns must be sent to the following address:

Opticalab

Apdo. 201

CP- 11380

Cadiz - Spain

 

Right to Cancel -

Opticalab loves when you are happy with your new glasses. When you receive your order, open and try them on. If they do not fit how you expected, or they upset you, you have 15 days to return them to us using the following guidelines:

The glasses must be returned in the same condition you received them with the original packaging and the completed returns form (we want to know why do not convince you :)

If you placed an order after a new eye examination, glasses may find convenient different at first. We recommend that you take a week to decide whether graduation is correct, so our repayment period is extended to 30 days.

If you place an order from an old prescription, your vision may have changed. Before deciding that your glasses graduation is not correct, we suggest you visit an optician to check the glasses with your eyes checked.

All customers will receive the form and return policy by the e-mail confirming that the order has been shipped.

 

How to Buy

H O W     T  O     B U Y  -

Because your eyes are the most important thing for us, we will ensure that we have the details of your prescription, the recent the better. The view changes and the best way to ensure success is to take care of your revisions so your new pair fits you perfect. If your prescription is more than two years old, It is time of an optometrist visit . It is important that you get your prescription and do not forget to ask your specialist including your pupillary distance (PD) in the report. Ophthalmologists are legally obliged to give you a copy of your graduation without extra charge.

Well now we're ready , let's go get those great new pair of glasses !

 

1. SURF THROUGH THE COLLECTION

We've made it easy for you to find a new pair that will make you look amazing!, we have gone crazy choosing models and traveled to remote places to find inspiring collections , your eyes deserve no less . So look for the one that best suit your style and remember that in the diagram next to the image we show you the sizes of each model, so you 'll get an idea of the actual frame size.

 

2. CHOOSE AN OPTION

  1. Please use the drop down to give us an idea of how are you going to use this fantastic pair of glasses

  2. Now It is lenses choosing (the price might vary depending on the thickness ) . When higher diopters we recommend finer lenses, so your glasses will be lighter .

  3. It's almost ready , we just need that you enter your prescription . If doubts appears , take a look here or click on the interrogation sign of each box for help. This is the most important part of the process , if you find problems or have doubts we are available to help. If your prescription presents only numbers for Sphere, you must leave the data Axis and Cylinder on white, but you must not forget enter your pupillary distance . If you prefer , we give you the option to scan or photograph your report and send it to us, we will do it for you ; )

3. SHOPPING & CHECK OUT

Once your new pair of glasses are added to cart with all your customization we recommend you to Register, as these are all advantages: it is free , keeps your prescription data for future purchases and every two years we remember you to visit your ophthalmologist , all obviously confidential. Through your account you will also have access to view the status of your order.

 

4. CONFIRM ORDERS AND PAYMENT METHOD

This is the final look to make sure everything is exactly what you like and you just need to confirm the payment .

The system will ask you to select the method of payment of your choice: Card, Paypal, bank transfer or Bitcoins . If you prefer to pay by bank transfer , you will receive an email indicating the holder and account number in which you must make the deposit . Have a period of 5 days to make the payment for the amount indicated and concept . You must send us proof of the transaction to info@opticalab.com. We verify the authenticity of each request, in order to prevent credit card fraud and payment services; We will confirm that our suppliers are able to offer your chossen product. If the order can not be process or accepted after we received you payment we will contact you by email or by phone.

The price listed on the site include VAT. Prices listed on this site do not include shipping. The customer will pay the price in the order.

 

Opticalab reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

Secure Payment & Prices

 

S E C U R E    P A Y M E N T   &   P R I C E S -

Our prices include: Complete Prescription Glasses + Protective Case + Cleanning Cloth.

All prices include VAT.

The prices quoted on this site do not include shipping. The customer will pay the price stipulated in the order.

We verify the authenticity of each order to prevent fraud on credit card payment.

We also confirm that our suppliers are able to deliver your chosen frame. If we can not process your purchase or deliver your order after the payment is received, we will contact you by email or by phone to propose a solution and return your money back.

 

Opticalab reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

 

Terms & Conditions

 

 TERMS OF USE

General Terms . -

Please read these terms carefully, they agree to be bound by our Website, regardless of whether you create an account or make a purchase.

If you breach any of the terms, you are prohibited from continuing to use this Web Site. If you disagree with any part of these terms you must leave this Website immediately.

These "Terms and Conditions" may be updated periodically by Opticalab. If any provision of these Terms is held by a competent authority to be invalid or unenforceable, in whole or in part the validity of the remaining provisions of these Terms and the remaining provisions in question shall not be affected.

 

Terms and Conditions of Sale. -

Shipping charges are not included. We reserve the right to change the price, in the event that our manufacturers change their prices or if the VAT or other expenses are modify. This price change would not be apply if the order is already done. If you place your order to be sent outside the EU please note that your order sometimes will be added to custom fees and tax. This fee is payable by the customer.

All delivery times are estimates. When you mention the delivery time in days, we mean days / days of the week, and should be added at the weekend. It is possible that key dates increase delivery times. We reserve the right to change the delivery date without notice.

Opticalab is a Spanish company and follows the rules of cancellation and refund of the rights of clients in that country. If you decide to use your right to cancel the order, you assume the cost of returning and shipping. When we have received the item in perfect condition, we will refund the amount you paid within 10-14 business days.

We ask you to contemplate the possibility that the photos can not be a 100% accurate reflection of the product and there may be typos or slight colour changes due to the client device monitors. This may cause some variation in the orders according to the information provided in our shop online.

Opticalab reserves the right to change the terms at any time. No employee or agent Opticalab has the authority to modify any of the terms.

 

Applicable Law and Jurisdiction. -

This contract shall be governed by the laws of Spain. Any dispute arising out of your use of the Website or products purchased on it are subject to the exclusive jurisdiction of the courts of that country. If any provision of these Terms is or becomes illegal, invalid or unenforceable it will not affect the validity or enforceability of any other provision.

 

Your responsibility as a user. -

You agree not to post or transmit to the Website any material that is threatening, defamatory, obscene, offensive, indecent, pornographic, abusive, discriminatory, liable to incite hatred, in violation of confidentiality or privacy, or is owned or not properly licensed for use on this website violates or infringes the copyrights, patents, trademarks, service marks, trade secrets or other proprietary rights of any person, constitute or encourage an illegal act - including criminal liability or civilian, or acts that are prohibited by law from an important country in the world, violates the rights of a third party in any country in the world, or has the potential to cause technical damage to the Web, or equipment of other users of Website (including, without limitation, viruses, Trojan horses, worms, corrupted data or other malicious data or code).

You also agree not to attempt to "hack" the website and you can not reverse engineer, decompile or disassemble the Opticalab website, except and only to the extent that such activity is expressly permitted by applicable law.

 

You warrant that:

  • Your prescription is used in accordance with the guidance of your optometrist and has been successfully delivered to Opticalab.

  • Your pupil distance is correct and has been successfully delivered to Opticalab.

  • Your recipe has not expired.

 

Opticalab is not responsible for problems resulting from failure to comply with the above. By placing an order with Opticalab you agree with this and waive any right.

Force majeure

Opticalab not be liable for any delay in performing any of its obligations under these Terms if such delay is due to circumstances beyond the reasonable control. Opticalab entitled to a reasonable extension of time for compliance with such obligations.

Disclaimer. -

Whilst every effort has been made to ensure that the information contained in this website is correct, Opticalab not guarantee the accuracy, completeness or correctness of any material, and provides all the material "as is".

Opticalab, including our partners, directors, officers, employees, agents, contractors and other third parties associated with the operation of the website, to the maximum extent permitted by law, disclaim all responsibility for any loss or damage you may suffer by yourself or any third party caused by the Website or the products sold therein, INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

Links. -

Outbound links from this Website is provided for your convenience. Opticalab has not reviewed these sites in great detail, and I can not comment on the content of these pages. You agree to access these links at your own risk.

 

 

 

 

 

 

 

 


 



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